Your health and safety are our top priority

How we can support you during this challenging time

Our Response Centers

We want to assure you that there will be no interruption to your medical alert service and we are always available 24 hours a day, 7 days a week.

Philips Lifeline has three Response Centers: one in the Northeast, one in the Southwest and one in Montreal, Canada. In addition, Trained Care Specialists are also working remotely and responding to calls to ensure our ability to quickly and seamlessly dispatch help.

Lifeline customers: We want to remind you that whether it’s an emergency related to a fall or chronic condition, or you’re simply not feeling well, remember to press your button anytime you need help. We’ll always be there for you.

Customer Service

Our Customer Support Specialists are available to you

Monday – Friday 8am-8:30pm EST and Saturday 10am-4pm EST

For non-emergency calls, questions or concerns about your Philips Lifeline service, please call: 1-800-635-6156

Helping to keep you informed

Below are links to trusted COVID-19 resources for older adults and their caregivers.

The National Council on Aging also has informative blogs on:

Helping you stay healthy – physically and mentally

It is important to stay active and maintain the strength, balance, and flexibility you have to help reduce fall risk, strengthen your immune system, and improve your quality of life.¹

Exercise your body: low impact exercises that you or your loved one can do at home.

Click on the images below to download

Remember to check in with your physician before attempting any of these exercises. The exercises suggested here do not substitute for a program provided by your health practitioner.

Exercise your brain

Click here to download the Crossword Puzzle

The benefits of solving puzzles for older adults are numerous, including enhanced memory, better cognitive skills and improved concentration.²

Looking for the answers? Click here

Eat good, feel good

Chicken Noodle Soup

Ingredients

1 cup sliced carrots
3 celery stalks chopped
1 medium onion
1 cup mushrooms
1 tablespoon olive oil or ¼ cup water
2 quarts low sodium chicken broth
3 cups egg noodles
3 cups precooked chopped chicken
1 to 2 teaspoons chopped parsley

Directions

1. Using a large stockpot over medium low heat, sauté sliced carrots, chopped celery, onion, and mushrooms in a tablespoon of olive oil or a quarter cup of water.

2. Once the vegetables are tender, add the low-sodium chicken broth to the pot. Turn the heat on high. Once the mixture is boiling, add 3 cups of egg noodles. Cook until the noodles are tender (usually 8 to 10 minutes). Reduce the heat to low and stir in 3 cups of precooked and chopped chicken.

3. Add a teaspoon or two of chopped parsley for extra flavor. Cook until the chicken is warmed and then add salt and pepper to taste.

Click here for more.