We want to assure you that there will be no interruption to your medical alert service and we are always available 24 hours a day, 7 days a week.
Philips Lifeline has three Response Centers: one in the Northeast, one in the Southwest and one in Montreal, Canada. In addition, Trained Care Specialists are also working remotely and responding to calls to ensure our ability to quickly and seamlessly dispatch help.
Lifeline customers: We want to remind you that whether it’s an emergency related to a fall or chronic condition, or you’re simply not feeling well, remember to press your button anytime you need help. We’ll always be there for you.
Our Customer Support Specialists are available to you
Monday – Friday 8am-8:30pm EST and Saturday 10am-4pm EST
For non-emergency calls, questions or concerns about your Philips Lifeline service, please call: 1-800-635-6156
Below are links to trusted COVID-19 resources for older adults and their caregivers.
The National Council on Aging also has informative blogs on:
Philips Lifeline Blog - Our mission is to connect you with helpful, relevant information about health and aging.
For all Massachusetts and New York customers:
Philips Cares just got better! For our customers who live in MA or NY, a new resource feature has been added. From your newsfeed you can navigate to find resources in your area that can help you access food services, local transportation support, medication guidance and more general well-being resources.
Log in to Philips Cares today to check out this new feature.
If you haven’t created your Philips Cares account, it’s easy to do so. Download the Philips Cares app from your preferred app store and set up your account using the email address you provided when you signed up for the Philips Lifeline service. Or, click HERE to learn more about Philips Cares*.
As we continue to spend more time at home, below is information we have prepared to help you and your loved ones.
It is important to stay active and maintain the strength, balance, and flexibility you have to help reduce fall risk, strengthen your immune system, and improve your quality of life.1
Remember to check in with your physician before attempting any of these exercises. The exercises suggested here do not substitute for a program provided by your health practitioner.
Exercise your brain
The benefits of solving puzzles for older adults are numerous, including enhanced memory, better cognitive skills and improved concentration.2
Looking for the answers? Click here
Eat good, feel good
The Crock-Pot, or a slow cooker, is convenient and safe for seniors to use as long as proper precautions are followed. It is important that you consult your manufacturer’s instruction manual that came with your Crock-Pot prior to use. Then gather your ingredients, cook, and enjoy!
*By providing links to these resource websites, Philips Cares does not guarantee, approve, or endorse the information or products available on the websites
*Philips Cares is only available to certain current Philips Lifeline customers
*Call 1-888-767-5586 if you have trouble accessing Philips Cares