Your health and safety are our top priority

How we continue to support you during this challenging time

Our Response Centers

We want to assure you that there will be no interruption to your medical alert service and we are always available 24 hours a day, 7 days a week.

Philips Lifeline has three Response Centers: one in the Northeast, one in the Southwest and one in Montreal, Canada. In addition, Trained Care Specialists are also working remotely and responding to calls to ensure our ability to quickly and seamlessly dispatch help.

Lifeline customers: We want to remind you that whether it’s an emergency related to a fall or chronic condition, or you’re simply not feeling well, remember to press your button anytime you need help. We’ll always be there for you.

Customer Service

Our Customer Support Specialists are available to you

Monday – Friday 8am-8:30pm EST and Saturday 10am-4pm EST

For non-emergency calls, questions or concerns about your Philips Lifeline service, please call: 1-800-635-6156

Helping to keep you informed

Below are links to trusted COVID-19 resources for older adults and their caregivers.

The National Council on Aging also has informative blogs on:

Philips Lifeline Blog - Our mission is to connect you with helpful, relevant information about health and aging.

For all Massachusetts and New York customers:

Philips Cares just got better! For our customers who live in MA or NY, a new resource feature has been added. From your newsfeed you can navigate to find resources in your area that can help you access food services, local transportation support, medication guidance and more general well-being resources.

If you haven’t created your Philips Cares account, it’s easy to do so. Download the Philips Cares app from your preferred app store and set up your account using the email address you provided when you signed up for the Philips Lifeline service. Or, click HERE to learn more about Philips Cares*.

I am a caregiver: A message from our Business Leader

Our mission has never been clearer: help seniors be safe, keep loved ones connected, and ease the stress and worry of families. I know firsthand what it means to be a family caregiver. My wife and I have been helping to care for her father since he was diagnosed with Alzheimer’s – while at home, and now in the senior living community we settled him into earlier this year. Who could have imagined months later that we would still be in the midst of a pandemic and unable to spend precious time with him? I hope that you and your loved ones are safe and well and that soon we are all able to share a meal with our families at the same table.

I am proud to lead Philips Lifeline, an organization dedicated to supporting family caregivers and their loved ones. During these challenging times, we need to do more for the millions of people whose lives have been dramatically impacted by the pandemic.

Derek Ross
Business Leader of Aging and Caregiving

Philips Lifeline

Helping you stay safe at home

As we continue to spend more time at home, below is information we have prepared to help you and your loved ones.

Click on the images below to download

Helping you stay healthy – physically and mentally

It is important to stay active and maintain the strength, balance, and flexibility you have to help reduce fall risk, strengthen your immune system, and improve your quality of life.¹

Exercise your body: low impact exercises that you or your loved one can do at home.

Click on the images below to download

Remember to check in with your physician before attempting any of these exercises. The exercises suggested here do not substitute for a program provided by your health practitioner.

Exercise your brain

Click here to download this month's Crossword Puzzle

The benefits of solving puzzles for older adults are numerous, including enhanced memory, better cognitive skills and improved concentration.²

Looking for the answers? Click here

Eat good, feel good

Barbeque Chicken Bake

Easy to make, totally delicious, high in lean protein and low in saturated fat. It doesn’t get any better than this.

Ingredients:

Olive oil cooking spray
1/3 cup baking mix (look for the Heart Smart seal)
1 tablespoon water
1 egg white
1/2 cup cooked chicken breast, cut into 1/2-inch pieces
1/4 cup barbecue sauce
1/4 cup shredded reduced-fat cheddar cheese

Directions

Preheat oven to 400 degrees F. Spray an 8 x 4-inch loaf pan with cooking spray.
In a small bowl, combine baking mix, water, and egg white. Spread batter evenly in the bottom of the pan.
In a small bowl, toss chicken with barbecue sauce to coat chicken. Spoon coated chicken over batter, and leave a 1/2-inch border around the edges. Sprinkle cheese on top.
Bake for 20-25 minutes or until crust is golden.