Your health and safety are our top priority

How we continue to support you during this challenging time

Our Response Centers

We want to assure you that there will be no interruption to your medical alert service and we are always available 24 hours a day, 7 days a week.

Philips Lifeline has three Response Centers: one in the Northeast, one in the Southwest and one in Montreal, Canada. In addition, Trained Care Specialists are also working remotely and responding to calls to ensure our ability to quickly and seamlessly dispatch help.

Lifeline customers: We want to remind you that whether it’s an emergency related to a fall or chronic condition, or you’re simply not feeling well, remember to press your button anytime you need help. We’ll always be there for you.

Customer Service

Our Customer Support Specialists are available to you

Monday – Friday 8am-8:30pm EST and Saturday 10am-4pm EST

For non-emergency calls, questions or concerns about your Philips Lifeline service, please call: 1-800-635-6156

Helping to keep you informed

Below are links to trusted COVID-19 resources for older adults and their caregivers.

The National Council on Aging also has informative blogs on:

Philips Lifeline Blog - Our mission is to connect you with helpful, relevant information about health and aging.

For all Massachusetts and New York customers:

Philips Cares just got better! For our customers who live in MA or NY, a new resource feature has been added. From your newsfeed you can navigate to find resources in your area that can help you access food services, local transportation support, medication guidance and more general well-being resources.

If you haven’t created your Philips Cares account, it’s easy to do so. Download the Philips Cares app from your preferred app store and set up your account using the email address you provided when you signed up for the Philips Lifeline service. Or, click HERE to learn more about Philips Cares*.

Helping you stay safe at home

As we continue to spend more time at home, below is information we have prepared to help you and your loved ones.

Click on the images below to download

Helping you stay healthy – physically and mentally

It is important to stay active and maintain the strength, balance, and flexibility you have to help reduce fall risk, strengthen your immune system, and improve your quality of life.¹

Exercise your body: low impact exercises that you or your loved one can do at home.

Click on the images below to download

Remember to check in with your physician before attempting any of these exercises. The exercises suggested here do not substitute for a program provided by your health practitioner.

Exercise your brain

Click here to download the Crossword Puzzle

The benefits of solving puzzles for older adults are numerous, including enhanced memory, better cognitive skills and improved concentration.²

Looking for the answers? Click here

Eat good, feel good

Healthified Oven-Fried Chicken

Yield: 4 Servings

Ingredients:

Olive oil cooking spray
1/2 cup herbed (whole-grain, if possible) breadcrumbs
4 tablespoons grated Parmesan cheese
2 tablespoons grated lemon zest
1/2 teaspoon paprika
1/4 teaspoon salt
3 tablespoon fresh lemon juice
1 tablespoon extra virgin olive oil
1 tablespoon water
4 boneless, skinless chicken breast

Directions

Preheat oven to 375 degrees F. Line a baking pan with aluminum foil and place a cooling rack on top. Spray the cooling rack with cooking spray.
In a shallow bowl, combine breadcrumbs, cheese, zest, paprika, and salt.
In another shallow bowl, mix lemon juice, oil, and water.
Dip each chicken breast in liquid mixture, then in breadcrumb mixture, and place in the baking pan
Bake 20 to 25 minutes or until chicken is thoroughly cooked (no pink juices).