On February 22, 2022, AT&T is discontinuing 3G service industry wide for any cellular device that uses the 3G network, including medical alert services. This includes all Lifeline HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant.
4G LTE device replacement
Lifeline has been swapping 3G devices for 4G LTE devices over the past year. If you have already swapped your 3G device for a 4G LTE one, then you are all set.
If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it will no longer work starting February 22, 2022.
If you have not swapped your equipment, Lifeline needs to replace your current system as soon as possible. If your system is not replaced, it will no longer be able to connect to our Response Center should you need help.
If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Our Customer Support Specialists can guide you through your options.
© Lifeline 2021. All rights reserved
1 AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help. Button signal range may vary due to differing environmental factors.
2 When reminded by the Philips Medication Dispensing Service, seniors dispense medication on time 98.26% of the time — Journal of Gerontological Nursing, July 2004.
3 With GoSafe, coverage outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe button is done by the user as needed, when connected to the charger.
4 Claim is based on the number of subscribers.
5 GoSafe 2 coverage inside and outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe 2 button is done by the user as needed, when connected to the charger.
6 up to 1 meter of water for 30 minutes. Refer to IFU for more details.
For HomeSafe and GoSafe wireless service: A customer phone number is required to enroll in the service. Assume the location of the communicator is in an area with sufficient access to coverage by the AT&T wireless network.
The $29.95 option for HomeSafe landline service is available to new customers only. Other fees and taxes may apply. Subject to change without notice.
Caution: To reduce any risk of strangulation, Philips Lifeline neck cords are designed to break apart under certain conditions. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.
