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We are transitioning our products from 3G to 4G LTE

You’ll be hearing from us soon if you haven’t already!

Over the next year, Lifeline, like other companies nationwide, will transition their devices from 3G to 4G LTE technology to maintain the best possible service. Cellular home communicators and mobile pendants are affected by this transition and will need to be replaced. If your Lifeline system is affected, we’ll be reaching out to you to coordinate your replacement. We’ve developed a program to make this swap as easy as possible.

 

Your new 4G LTE system will look and work the same as your existing 3G system.

Performing this simple swap is essential to keep your service working. We know you are used to the Lifeline system you have and nothing will change. If you’re a HomeSafe user with a cellular communicator, a GoSafe user with a cellular communicator and mobile pendant, or a GoSafe 2 user with a mobile pendant, your system will look, feel, and act exactly as it did before.

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HomeSafe with cellular communicator

GS with home communicator

GoSafe with cellular communicator

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GoSafe 2 mobile pendant

The swap process is easy.

  • You will be receiving a call from Philips Lifeline to coordinate the swap of your Philips Lifeline cellular communicator and/or mobile pendant. You will not be asked for your social security number or any financial information over the phone.
  • Once confirmed, a new system will be sent to you through FedEx
  • Guided step-by-step activation instructions will be included with your new system

 

Thanks for your help.

We appreciate you being prepared to take our call so we can provide you with the best possible service and technology. When it's time to swap your Philips Lifeline 3G system, you will receive a postcard and an email alerting you to expect a phone call to initiate your system swap. Your well-being is important to us and we are grateful for your support.