3g-4g LTE system exchange_image v2

We are transitioning our products from 3G to 4G LTE

You’ll be hearing from us soon if you haven’t already!

Lifeline, like other companies nationwide, has been transitioning their devices from 3G to 4G LTE technology to maintain the best possible service. Cellular home communicators and mobile pendants are affected by this transition and will need to be replaced. If your Lifeline system is affected, it will need to be replaced.

You will receive a new 4G LTE system to replace your existing 3G system.

Performing this simple swap is essential to keep your service working. This transition effects HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant.

The swap process is easy.

  • A new system will be sent to you through FedEx
  • Guided step-by-step activation instructions will be included with your new system

Thanks for your help.

We appreciate your cooperation with this endeavor so we can provide you with the best possible service and technology. Your well-being is important to us and we are grateful for your support.