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3G service sunset: what you need to know

3G service will be discontinued effective February 22, 2022

On February 22, 2022, AT&T is discontinuing 3G service industry wide for any cellular device that uses the 3G network, including medical alert services. This includes all Lifeline HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant.

4G LTE device replacement

Lifeline has been swapping 3G devices for 4G LTE devices over the past year. If you have already swapped your 3G device for a 4G LTE one, then you are all set.

If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it will no longer work starting February 22, 2022.

If you have not swapped your equipment, Lifeline needs to replace your current system as soon as possible. If your system is not replaced, it will no longer be able to connect to our Response Center should you need help.

If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Our Customer Support Specialists can guide you through your options.